narrative

Increase your non-profit audience by 15,209%

Check this out: In six days we saw an increase of 15,209% on our Facebook page. No, I didn't make that number up. Here's proof:

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So what happened?

A plan.

Here was the plan:

1. Pull back the curtain - We focused in on a time where we have the maximum attention because we do something very well. If this is what we do best than we were going to expose it. Not later but right in the moment. We have to stop trying to be the Great Oz manufacturing a great show through manipulative story telling. People don't buy this type of story telling online.

2. Give notice - In our case we do amazing camps for high school people. We had our high school friends write thank you cards to their parents when they got on the bus. These thank you cards had our Facebook page, blog, and a notice that up to date information would be shared. When the bus pulled away for camp those cards were in the hands of their parents.

3. Focus on faces - I'm confident that images drove everything. But they weren't just wide pictures from a distance, they were up close pictures of faces. The only thing we love more than experiences are people. Think about that the next time you want to share an organizations narrative online. People want to see the people they care about and then their experience.

4. You have less than 500 words - If a picture is worth a 1000 words than I'm not sure how many more you need. Don't use more than 500. Tell the story. Tell it well. Tell it in as few words as possible.

5. Be consistant - In our situation we had six days of the highest amount of attention. So we did six days of story telling - words, pictures, and videos. Consistency brings people back looking for more online.

The feedback has been incredible. Engagement is at an all time high. And it can be done because of social media. We can bring growth in the non profit world through engagement online.

What does your organization or team do better than anything else in the year? How are you maximizing the moment and exposing it to the entire tribe and not just those who are present at the event?

If you would like to see what we did you can view our Facebook page at www.facebook.com/kcnorthyounglife and our blog at www.kcnorthyounglife.wordpress.com.

Do you expose your guts?

On Wednesday I wrote a post about one of my new favorite books The Non Profit Narrative: How Telling Stories Can Change the World by Dan Portnoy (on Twitter follow Dan @danportnoy or follow his company @PortnoyMediaGroup). As a director for a non-profit I found it to be a thrilling read (just started my second time through it). I find it is more difficult to get our story to stick and receive involvement from the community than it was five years ago. There is a BIG difference between giving information and sharing a engaging story. It's never been easier to tell our story because of digital resources but we aren't the only charity outside of church anymore. We are not only competing for donations but we are competing for attention and involvement.

Here's my question for you as a leader: Do you expose your guts? One of the key phrases in blogging is "Content is king." Like people wanting great content on a blog people want to see the guts, the things inside the organization or team that make us what we are and why we do what we do! Portnoy presses back on organizations challenging them to expose their personality in their communications instead of just feeding the tribe organizational outputs (people fed, wells built, homeless given shelter, etc).

Portnoy writes,

To communicate the best possible story for your organization it's important to show your DNA or personality in your communications. Organizations that use the digital space to mirror the reality of their day-to-day have the easiest time in the digital space. Why? Because they aren't creating extra work for themselves. Use your website to convey you, your office attitude and the work you do. This is definitely another case of simple-but-not-easy.

Your organizations story is bigger than what you do, the community wants to know who you are. Authenticity is critical.

Photo credit to Patrick Lanigan

As I encourage my peers in our organization to expose their guts (Dan used DNA but I'm working on eye grabbing blog titles) I will occassionaly get asked,

"We've always been sort of a special forces group that flies under the radar. That's what has made us so effective. Don't you think if we tell everyone what we are thinking and why we are there we'll have less of an impact?"

The answer is simply NO. The less we share the less our community will support us. First impressions of organization are built around the information available to the community. We forget that the organization has a website that can be viewed from a mobile device. The gig is up, they just read the mission statement.

Here are some ideas to expose your guts:

1. Every leader should Tweet, if not blog - Thinking about making a change? Take a vote from your tribe. Feeling frustrated with an obstacle? Seek solutions from your tribe. Excited about what lies ahead? Share it with the tribe. Leadership vulnerability develops community trust.

2. Coach your tribe - If I work for a non-profit that serves local teens and families why am I not being a maven of information and linking parents to the very best blogs and tweets to help them? As the book points out everyone wants to be a part of a great story. Help people participate in one, bring them great information. Your organization will become a trusted source and that is part of your narrative.

3. The life of a volunteer - Do you have volunteers? Do you ever share their story? Do you have pictures of them at their work? Do you have pictures of them volunteering? People can't live a vision they can't see. Show people the vision!

4. Show your desk - The most important work is probably on your desk right now, it's front and center. Have you ever thought about taking a picture and sharing the story of why it's on your desk?

I'm hoping that you have some ideas too? I need your help, we all need your help on becoming better story tellers. If you have an idea please share it below.

Your organization has a story, it has a narrative. If you want to learn how to share it more effectively, purchase The Non-Profit Narrative: How telling Stories Can Change the World. Below is the link to purchase the book through Amazon.com, both the paperback and E-Book (Don't forget that if you are a Kindle owner and Amazon Prime member the book is FREE!).

Click on the book below to purchase the paperback:

In reader use this link to purchase the paperback: http://amzn.to/Kl20t2

Click on the book below to purchase the E-Book

In reader use this link to purchase the E-Book: http://amzn.to/JVfBbU

Please don't forget to leave a comment below to help us with ideas around exposing our guts as an organization!